At GiNi Inc., we aim to provide an exceptional user experience, including efficient shipping and delivery processes. Please review the following information regarding our shipping policies:

Order Processing

Please allow [4-6 hours] to process your order. Expect an email within [24-48 Hours] to let you know your order is on the way! Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Store Pick-up

Orders can be picked up daily, from [9 AM - 7 PM]. An email will be sent when your order is ready for pickup. Located at: [260 McCutchen Street, Ellijay, GA 30540 USA]

Tracking Your Order

You can track the status of your order using the tracking information provided in the shipping confirmation email. If you have any questions about your order's status, feel free to contact our customer support team at info@giniinc.tech

Shipping Policies

We're dedicated to providing you with the best user experience, including clear and transparent shipping policies for our valued customers.

Shipping Policies for B2B Customers

For our B2B customers, we offer flexible shipping options and can accommodate bulk orders. Please contact our sales team at info@giniinc.tech for customized shipping solutions, including volume discounts and shipping timelines.

Delivery Issues

In the rare event that you encounter any issues with your delivery, such as delays or damaged products, please contact our customer support team immediately. We will work diligently to resolve any problems and ensure your satisfaction.

Returns & Refunds

Defective products will be reprinted and sent to the User at no cost. Determination of defect is at the sole discretion of GiNi Inc. In most cases, Users will be requested to submit digital photos documenting the product defect and/or ship the defective products back to customer service. Free expedited reprint on any orders lost in transit is limited to orders less than or equal to $250. Turnaround and shipping for reprint orders will vary depending upon available production capacity and the manager's discretion.

Questions or Concerns

All complaints must be registered within 3 days of receipt of your final printing job. If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer support team at info@giniinc.tech. We're here to assist you and provide the best possible service. We appreciate your business and look forward to serving you.